At 99bet, your privacy is not merely a legal obligation — it is our genuine commitment to every member. This policy clearly explains how we collect, use, store, and protect your personal data throughout your use of our platform.
Your personal data will not be sold, rented, or shared with any third party for marketing purposes without your explicit consent. This is our promise to every 99bet member.
Here is how 99bet ensures your personal data remains safe and protected at all times
All data transmitted between your device and 99bet servers is protected with 256-bit SSL encryption. This ensures your personal and financial information cannot be intercepted by any third party while in transit.
Your personal data is stored on servers protected by multi-layered access control systems, advanced firewalls, and round-the-clock security monitoring. Access to your data is restricted to authorised personnel only.
99bet has never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data is used solely to provide you with a better service.
You have the full right to access, correct, or request the deletion of your personal data. Any data-related requests will be processed within 14 business days through our customer support channels.
Our KYC process is conducted to the highest industry standards. Identity verification documents you submit are stored securely, accessed only by trained verification staff, and deleted when no longer required.
You may choose to receive or withdraw consent for marketing communications at any time. Simply contact our customer support and your preference will be updated within 48 hours.
Welcome to the 99bet Privacy Policy. This document forms part of the overall agreement between you as a member and 99bet as the operator of an online gaming platform. This policy explains in detail how we collect, process, store, and protect your personal data in the context of your use of the 99bet.im website and all related services we offer.
99bet regards every member's privacy as a matter of utmost importance. We understand that your trust in us depends on how we handle the personal information you entrust to us. To that end, we have built a comprehensive and transparent data protection framework so you always know what happens to your data.
This Privacy Policy applies to all users of the 99bet.im website, including unregistered visitors, registered members, and those using the 99bet mobile app. By registering an account or continuing to use our platform, you are deemed to have read, understood, and agreed to all provisions of this Privacy Policy.
To deliver the best service and meet regulatory requirements, 99bet collects several categories of personal data from our members. Below is a summary table of the types of data collected and their purposes:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, selfie photo | KYC identity verification, fraud prevention |
| Contact Data | Phone number, email address, residential address | Account communications, OTP verification, customer support |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal processing, AML compliance |
| Usage Data | Game logs, betting history, bonus usage records | Service enhancement, detection of unusual activity |
| Technical Data | IP address, device type, web browser, cookie data | Account security, platform optimization, analytics |
| Communication Data | Support chat records, submitted complaints, feedback | Service improvement, dispute resolution |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, political affiliations, or religious beliefs unless required by applicable law.
99bet uses your personal data only for legitimate, necessary, and relevant purposes in connection with the provision of our services. The following are the primary purposes for which we process your data:
We will not use your data for any purpose beyond the scope stated above without first obtaining your renewed consent.
99bet understands that sharing your personal data with third parties is a sensitive matter, and we take it seriously. We do not sell your personal data to anyone. However, in certain limited situations, we may need to share your data with the following parties:
Protecting your personal data from unauthorized access, loss, misuse, or disclosure is a top priority at 99bet. We have invested in industry-grade security infrastructure encompassing multiple layers of protection:
While we have taken all reasonable steps to protect your data, please be aware that no online security system can be guaranteed 100% secure. We encourage you to use a strong password, never share your login credentials, and enable 2FA on your account.
The 99bet.im website uses cookies and similar tracking technologies to enhance your experience, ensure the platform runs smoothly, and collect analytical data that helps us continuously improve our services.
There are several types of cookies we use:
You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect some features of the 99bet platform.
As a 99bet member, you have certain rights regarding your personal data that we are committed to respecting and facilitating. Your rights are as follows:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If your personal data is inaccurate or incomplete, you have the right to request an immediate correction through your account settings or via customer support.
You may request the deletion of your personal data, subject to legal retention obligations binding on us.
You have the right to object to the processing of your data for specific purposes such as direct marketing at any time, without conditions.
You may request your data in a machine-readable format for transfer to another platform of your choice.
In certain circumstances, you may request a restriction on the processing of your data while a dispute or investigation is ongoing.
99bet does not retain your personal data longer than necessary. Our data retention periods are determined based on the original purpose of collection and applicable legal or regulatory requirements:
When the retention period expires and there are no legal requirements preventing deletion, your data will be securely deleted or anonymised in accordance with 99bet's internal procedures.
The 99bet platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. This is a policy we enforce without exception.
If we discover that personal data belonging to a minor has been inadvertently collected — whether through a fraudulent account registration or any other means — we will take immediate steps to delete all related data and close the account. Any balance in that account will be frozen pending the completion of our investigation.
99bet reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. All amendments will be published on this page with a clear effective date.
For material or significant amendments — meaning changes that may substantially affect how we use your data or your rights — we will notify all registered members via email or in-app notification at least 14 days before the amendments take effect. This gives you sufficient time to review the changes and make an informed decision regarding your continued use of our platform.
Your continued use of the 99bet platform after the effective date of any amendments shall be deemed as your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 99bet handles your personal data, our team is ready to assist you. You may reach us through the following channels:
For official requests relating to data subject rights (such as access, correction, or deletion of data), please clearly state the type of request, your full name, and your registered account number in your email to expedite processing. We are committed to responding to all privacy-related enquiries within 14 business days.
Answers to the most frequently asked questions about data protection and privacy on the 99bet platform