99bet Terms and Conditions — Complete Platform Usage Guide

1Acceptance of Terms and Conditions

Welcome to 99bet. This Terms and Conditions document constitutes a legally binding agreement between you ("User" or "Member") and 99bet ("Platform", "We"). By accessing, registering for, or using any part of the 99bet platform — whether through the website, mobile app, or any other digital channel — you acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document.

If you do not agree with any part of these terms, please stop using our platform immediately. Continued use of the 99bet platform after any amendments are published will be considered your full acceptance of those amendments.

2Member Eligibility

To register and use the 99bet platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not an employee, agent, business partner, or immediate family member of any 99bet employee.
• Not residing in any jurisdiction where online gaming is fully prohibited by local law.
• Not currently under an active self-exclusion period on any online gaming platform.

99bet enforces a strict age and identity verification (KYC) process. Any false information provided during registration will result in immediate account closure and forfeiture of the account balance. We reserve the right to request additional identity verification documents at any time.

3Account Registration

Each individual is only permitted to own one (1) active account at 99bet at any time. Registering multiple accounts — whether using the same name, a different phone number, or modified information — is strictly prohibited and will result in immediate disciplinary action.

During the registration process, you are required to:

• Providing your full legal name as it appears on your official identification document.
• Providing an active, valid Malaysian phone number for verification purposes.
• Setting a strong, unique password — we recommend a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Confirming that you agree to the 99bet Terms and Conditions and Privacy Policy.

Your 99bet account is for personal use only. You are not permitted to transfer, sell, or grant access to your account to any other party. 99bet is not liable for any losses arising from sharing your login credentials with third parties.

4Deposit and Payment Methods

99bet accepts a wide range of popular payment methods for Malaysian users, including FPX (direct bank transfer), DuitNow QR, Touch 'n Go eWallet, Boost eWallet, Visa and Mastercard credit and debit cards, and cryptocurrencies such as Bitcoin (BTC) and USDT. All deposits are credited to your account instantly upon successful transaction verification.

Deposit conditions you need to know:

• The minimum deposit is as stated on the Deposit platform — this amount is subject to the selected payment method.
• All deposits must be made using a bank account or digital wallet registered in your own name. Third-party deposits are not accepted.
• 99bet does not charge any processing fees on member deposits. However, some banks or payment providers may apply their own charges.
• Deposits made through unauthorized methods or funds originating from suspicious sources will be blocked and reported to the relevant authorities.

In the rare event that a deposit is not credited within 30 minutes, please contact our customer support team via live chat and include proof of your transaction.

5Fund Withdrawal

Members may submit a withdrawal request at any time through the withdrawal section in their account. All withdrawal requests are processed within 1 to 24 hours depending on the selected method and your account's KYC verification status.

Withdrawal conditions to be observed:

• KYC (Know Your Customer) verification must be fully completed before your first withdrawal is approved. This is an industry-standard policy to prevent money laundering.
• Withdrawals must be made to the same bank account used for deposits, or to an account that has been verified as belonging to you.
• Any bonus received must meet the specified wagering requirements before the associated funds can be withdrawn.
• Daily and monthly withdrawal limits may apply depending on your account level. Further details are available on your account profile page.

6Bonuses and Promotions

99bet offers its members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback offers, and special seasonal promotions. All bonuses are subject to the specific terms stated in each respective promotional offer.

General bonus policy applicable to all 99bet promotions:

• Wagering requirement (rollover): Each bonus has specific wagering requirements. For example, a bonus with a 20x requirement means you must wager 20 times the bonus amount before a withdrawal can be made.
• Valid period: All bonuses have a defined validity period. Bonuses that are not used within that period will expire automatically.
• One active bonus at a time: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotional terms.
• Prohibited conduct: Any attempt to exploit or abuse the bonus system — including the use of multiple accounts or betting strategies designed to drain bonuses — is prohibited and will result in account closure.

7Game Rules

All games available on the 99bet platform — including online slots, Live Casino, Fish Shooting Games, and Sports Betting — are operated in accordance with their respective game rules, which can be found on the relevant pages. The random number generator (RNG) used in our games has been certified and independently audited to ensure full fairness.

• The outcome of all games is final and cannot be disputed unless there is clear and verifiable evidence of a technical failure.
• In the event of a technical disruption during an active game, 99bet will review the game logs and take fair action based on the conditions at the time of the disruption.
• The use of any automation software, bots, or third-party tools designed to provide an unfair advantage in games is strictly prohibited.
• The return-to-player (RTP) rate for each slot game is as stated by the respective game provider.

8Permitted User Conduct

As a 99bet member, you agree to use this platform solely for lawful entertainment purposes. You hereby agree not to engage in any of the following conduct:

• Cheating, manipulating, or attempting to exploit any vulnerability in the 99bet platform's systems or games.
• Using abusive, threatening, or defamatory language on any communication channel provided by 99bet.
• Conducting or attempting to conduct money laundering through the 99bet platform.
• Making any false claims or misrepresentations to the 99bet support team to obtain undeserved benefits.
• Accessing or attempting to access another member's account without authorization.
• Distributing malware, viruses, or any malicious code through the 99bet platform.

Any breach of the above rules of conduct will result in immediate action, which may include a written warning, temporary account suspension, or permanent account closure, depending on the severity of the violation.

9Privacy and Data Protection

Protecting your personal data is a top priority for 99bet. All data you share with us is collected, processed, and stored in accordance with Privacy Policy our comprehensive terms, which form part of this overall agreement.

In summary, our commitment to your data is as follows:

• Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• All data communications between your device and 99bet servers are protected with 256-bit SSL encryption.
• You have the right to request access, correction, or deletion of your personal data at any time by contacting our support team.
• Transaction records and account activity logs are retained for the period required by applicable legal and regulatory requirements.

10Liability Limits

To the extent permitted by applicable law, 99bet shall not be liable for any indirect, consequential, special, or punitive losses arising from or in connection with the use of our platform, including but not limited to:

• Financial losses resulting from games played on the 99bet platform.
• Service disruptions or system downtime caused by technical maintenance, third-party cyberattacks, or events beyond our control (force majeure).
• Any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Data damage or loss on your personal device while accessing the 99bet platform.

11Account Closure and Suspension

99bet reserves the right to suspend or close any member account at any time for the following reasons:

• Violation of any section of these terms and conditions.
• Confirmation that a member does not meet the age eligibility requirement (under 18 years old).
• Submission of false information or forged documents during registration or the KYC process.
• Involvement in fraudulent activity, money laundering, or other criminal activities.
• Registration of multiple accounts by the same individual.
• Account closure request submitted by the member themselves for self-exclusion reasons.

If an account is closed for legitimate reasons (not due to a violation), any remaining balance will be returned to the member through the standard process within 5 to 10 business days after the investigation is complete. In cases of closure due to fraud, 99bet reserves the right to withhold all funds until legal proceedings are resolved.

12Law and Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the 99bet platform that cannot be resolved through amicable negotiation within 30 days shall be referred to binding arbitration.

You agree that any legal claim or proceeding related to the use of the 99bet platform must be initiated within two (2) years from the date the event giving rise to the claim occurred. Claims submitted after this period will not be accepted.

For any enquiries regarding these terms and conditions, please contact our support team via live chat on the platform or by email at [email protected]. We are committed to responding within 24 hours.